Social Customer Care
A process for responding to enquiries, orders and issues arriving by direct message and comments. Clear workflows, saved replies and escalation rules keep customers informed and your brand professional.
Every delivery covers these core components
- Response workflows
- Saved replies
- Escalation rules
- Tagging and tracking guidance
- Service-level agreement guidance
Ideal for
- →Retail
- →Service businesses
- →Restaurants
- →Telcos
- →Online sellers
Add-ons & enhancements
Common use cases
An online shop answers sizing and delivery questions in a consistent tone.
How we deliver social customer care
Onboarding
Brand brief, asset collection, and delegated role-based access setup (never sharing raw passwords).
Month Plan
Interactive content calendar shared for approval ahead of the scheduled month.
Production
Designs, captions, videos, and sound selections produced by our in-house team.
Approval
Client review window; only approved posts are queued into publishing tools.
Publishing & Engagement
Content goes live at optimal local hours; routine engagement handled per agreed playbooks.
Reporting
Monthly metrics report and review call with actionable next-step recommendations.
Related offerings & bundles
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Thoughtful, on-brand conversation with your audience across your social channels.
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View OfferingFrequently asked about Social Customer Care
Let's get social customer care right
Tell us about your brand and goals. We will outline a clear plan and proposal.